Sales information
Prices
The prices quoted to the public are those suggested by the manufacturer and are in Euros.
Currency
The currency used is Euro.
Minimum orders
Each order should have a value of at least 25 Euros.
Territory
In this period, we can only accept and dispatch orders in European territories.
Product availability
Kappastore.com features a lot of new products and is regularly updated.
For every article, Kappastore shows the available quantity per colour and size.
VAT
The sales price of all articles includes VAT.
VAT register
If you require an invoice, contact our customer service at customer@kappastore.com
indicating the order number, the VAT register number and all company details so the required document can be issued.
Transport
Transport within Italy is free. For other destinations, transport costs are charged to the customer. Carrier rates are shown in the Help section, under Shipments.
Shipments (Italia)
The goods, accompanied by a list of ordered products, are promptly delivered to the address shown on the order form by means of a private express courier service operating overland throughout Italy.
This courier service guarantees delivery within forty-eight hours from collection within continental Italy and seventy-two hours for the islands.
We do not accept orders to p.o. box.
Right of withdrawal
The customer has the right of withdrawal pursuant to legislative decree 22/05/1999 no.185, if the purchased goods are returned within ten workdays from the date of receipt in their original packaging, in accordance with the conditions indicated in the "sales conditions" chapter.
Transport costs are not refundable.
Important
The customer needs an e-mail address since all communications are via e-mail.
Information
Do not hesitate to contact us for any further details you might require at customer@kappastore.com
- Your first order
Dispatch and Payment. Kappastore.com purchases can only be paid by credit card (and only in Euros) through authorised international circuits.
VISA MASTERCARD AMERICAN EXPRESS DINERS CLUB
After having filled your basket with the articles you wish to buy,
click on the "Order" button. A form will appear with your address. Now you have to choose the address for shipment, click on "My address if you want to have it shipped to your own address or on "Someone else" if you want to have your order sent to another address.
A summary display page will appear. At this point, click on the "Credit Card" button
and a linkup will be made with the secure Server of Kappastore.com.
The payment page shows fields that you should complete with your credit card number and expiry date. Credit card number and name entering are in safe mode and provide the buyer with total security.
The server security system consists of a TCP/IP protocol with encrytograph SSL 128 bit, certified Verisign.
After receiving payment details, the bank inserts these in the authorised
international circuits and through these, they will reach the bank that issued your
credit card. This bank will give you a positive or negative answer on the request for
authorisation, after which the bank confirms us whether payment
has been executed or not.
At this point, the Kappastore.com page will appear again informing you whether your order has been confirmed or not.
At the same time, the bank sends you an e-mail message containing all details on the transaction and informs that Kappastore.com has received payment.
The entire payment procedure will only take a few seconds.
Once Kappastore.com has recorded payment, the order has been executed.
PAYMENT HAS TO BE EFFECTED IN EUROS in accordance with the following conversion rates:
| 1 Euro is worth:
| Values Currencies/Euro
|
1936.27 ITL Lira (I)
1.95583 DEM Mark (D)
40.3399 BEF Franc (B)
166.386 ESP Peseta (E)
6.55957 FRF Franc (F)
0.787564 IEP Lira (IRL)
2.20371 NLG Guilder (NL)
13.7603 ATS Shilling (A)
200.482 PTE Escudo (P)
5.94573 FIM Mark (SF)
40.3399 LUF Franc (L)
|
 |
1 ITL Lira (I)
1 DEM Mark (D)
1 BEF Franc (B)
1 ESP Peseta (E)
1 FRF Franc (F)
1 IEP Lira (IRL)
1 NLG Guilder(NL)
1 ATS Shelling (A)
1 PTE Escudo (P)
1 FIM Mark (SF)
1 LUF Franc (L)
|
= 0.0005164568990894864 EURO (CEE)
= 0.5112918811962185 EURO (CEE)
= 0.02478935247732394 EURO (CEE)
= 0.006010121043837823 EURO (CEE)
= 0.1524490172374104 EURO (CEE)
= 1.2697380784291816 EURO (CEE)
= 0.4537802160901389 EURO (CEE)
= 0.0726728341678597 EURO (CEE)
= 0.00498797897068066 EURO (CEE)
= 0.16818792646151104 EURO (CEE)
= 0.02478935247732394 EURO (CEE)
|
For any further information, please click on www.euro.ecb.int
|
Shipments
Log on at http://www.tntitaly.it/tnt/servizi_web/mn_webtracker_input.html to check out the time required for delivery to your address and, using the consignment note number given to you when ordering, you can monitor the shipment by means of the Web Tracker service.
To prevent delivery problems arising (consignee absent, not available at address given,
etc.), we need exact and complete details (Example: name
of the company to which the parcel has to be delivered, name on door different from yours, etc.).
To have the goods delivered by TNT in the shortest possible time you can choose
to:
- collect the goods from a TNT/DHL Branch (indicate which) receive goods at place of work (indicate name of company, Office and Company address)
- have the goods delivered at an address of someone who is always at home between 8.30 am and 6.00 pm on every working day (indicate name and address of person to whom the goods should be delivered)
We do not accept orders to p.o. box.
Whenever possible, in the event of non-delivery, TNT will leave a message indicating who is to be contacted within two working days to reach an agreement on redelivery of the goods.
Once this period of time has passed, please contact our customer service Tel.0039 011-26171 which will directly forward the new instructions to TNT .
If, after 30 days from the attempt of delivery, TNT has not received new instructions from Kappastore.com, the goods will be returned to the sender.
SERVICE ABROAD
Delivery will take place by means of a private courier (DHL International/TNT).
Delivery time will take 2 or 3 working days.
International shipment costs will be charged to the customer.
This charge will be calculated according to the geographical location and to
the total value of your purchase. The concerning countries are:
EUROPE; Andorra, Austria, Belgium, Denmark, Finland, France, Gibraltar, Germany, Greece, Ireland,
Italy, Luxembourg, the Netherlands, Principality of Monaco, Portugal, Great Britain, Spain, Sweden. We do not accept orders to p.o. box.
As soon as your parcel has been dispatched, you will receive a consignment note number concerning the shipment. This number will enable you to log on at the DHL site
( http://www.dhl.it/rintraccia/tracing4.html/) and monitor the progress of your parcel.
In case you are not there, DHL will leave a message to arrange a new consignment. Warranty and aftersales service Kappastore.com guarantees the quality of its service. The products sold undergo a high standard of quality control (sales conditions).
If you find any defects in the purchased products, please let us know immediately within eight days by means of a registered letter with return receipt, indicating:
- The order number given when the order was made.
- The product type, the model and the garment label code.
- The nature of the defect.
- Your address.
- A telephone number where we can reach you between 9.00 am and 6.00 pm on working days.
- An e-mail address.
Our customer service will contact you to offer you the necessary assistance. Privacy
Confidentiality of personal details
Safeguarding the confidential nature of your personal details is fundamental for Kappastore.com.
All details of private nature or concerning orders and purchases made by you are considered strictly confidential and private by Kappastore.com. Kappastore.com requires your personal details only for order management purposes and these are processed electronically.
These details are processed in accordance with law 675/96 that safeguards your privacy and are protected by the confidentiality that has always distinguished our business activity.
We undertake not to divulge, transfer or sell the information in our possession to other companies for any reason whatsoever, except to our suppliers for reasons of order execution.
Please rest assured that we shall only use the information given to us to provide you with details of new products, new product offers and promotional initiatives in order to personalise and upgrade the service we offer you, unless of course you inform us that you do not wish to receive messages from Kappastore.com.
Safe communication with Kappastore.com.
All information relating to payment procedures are managed by the bank’s
safe server with a 128 bit key certified by "Verisign Certification Authority",
under the direct responsibility of the bank. This security standard is at present
the highest available and enables the bank to provide customers with the absolute
guarantee that the information traveling on the net can only be seen by the
intended user. Kappastore.com does not know the details of your credit card.
Browser compatibility
Kappastore.com is optimized for Microsoft Internet Explorer 4.0 and later versions and 640x480 pixel viewing.
How to return products
The aim of this section is to provide you with all the information you need to exercise your right to withdraw. Kappastore.com, besides guaranteeing the quality of its service, is pleased to provide you, through its Customer Service, with all the assistance you might require.
How to exercise the right to withdraw.
Buyers intending to exercise their right to withdraw have to complete, within ten working days from receipt of the goods, the form to return the products, that we have prepared “on-line” and that is visible when clicking at
“Return product”
Complete this form with username and the password used to make the order.
As soon as all requested information has been inserted, the buyer will receive a confirmation e-mail from Kappastore.com with a return number, that he should keep together with all data related to the products that he intends to return to us.
How to exercise your right to withdraw by means of a registered letter.
Buyers intending to exercise their right to withdraw should let us know within ten workdays from receipt of goods by means of a registered letter with return receipt containing:
- Indication of their desire to avail themselves of the benefits granted by the law.
- Indication of your current account details for money refund.
- The order number issued at time of purchase.
The letter should be sent to the following address:
Kappastore.com
Kappa Italia S.P.A.
Strada della Cebrosa 106
10156 Torino - Italia
Alternatively, the buyer may send within the same period of time from product receipt
- a telegram to the same address
- a fax to number 0039/011/2617595
as long as, in both cases, confirmation is sent by registered letter within the following forty-eight hours.
Returning the product
For both ways returning within the same 10-workday period, the buyer must return to us the product for which he/she intends exercising his/her right to withdraw. The product must be in perfect condition and in its original packaging together with the waybill issued by Kappastore.
All transport costs relating to returned goods shall be borne by you and the goods travel under your responsibility.
The adress to return the product is the following:
Kappastore.com
KAPPA ITALIA S.P.A.
Strada della Cebrosa 106
10156
Torino
Italia
Refund of money paid
As soon
as we receive the returned goods, we shall refund you the value of the goods for which you have exercised your right to withdraw directly on the credit card used to make the order; the refund will be
carried out within thirty days from the receipt of the parcel.
Any further expenses related to shipment and home delivery of the goods will not be refunded and are therefore charged to the buyer.
Important:
To exercise your right to withdraw, the products must be in perfect condition and in their original packaging.
The right to withdraw from the contract is not applicable in case you bought made-to-measure or customized products.
- Check your size
- Washing Instructions
Frequently asked questions
When can I buy at Kappastore.com?
Purchasing through Internet is easy: with Kappastore.com you can buy from home, the office, your portable PC at any time of the day and in real time.
Big bargains are yours for the taking.
Kappastore.com is open around the clock, 7 days a week, 365 days a year and can be conveniently visited from your own home.
How can I surf in Kappastore.com?
The choices are multiple, you can decide to:
- Surf through the collections presented in the virtual shop.
- See all the articles related to a specific product category.
- Display all colours of a single product.
How do I make a purchase?
When you have found a garment that interests you, click on the product’s image:
a display page will appear with all useful details: a photo of the garment,
technical features, material used, colours, available sizes and the price.
All products can be purchased by clicking on "Add to basket" which always appears at the bottom of the page. You can continue shopping then. When you have finished, just like at a cash desk, you can check your purchases by selecting the basket icon in every page menu: the entire contents of the basket then appears, along with orders, chosen colour, unit price and total amount.
At this point, you can change your purchases or confirm them by selecting the "Order" button: a purchase form will appear: this must be completed with all requested details.
At this point, by clicking on the "Credit Card" icon, you are linked to the bank to whom you must give your credit card details.
Who can order?
All Visa, Mastercard, American Express and Diners Club credit card holders.
What is the basket?
The basket is the virtual space where purchases are placed while visiting the store. The basket is the instrument that, just like in a shop, enables you to add, remove or change products and shows what you have purchased and what the items cost so that you know exactly what you have spent at any time. Only when you have finished, when you have made your choices and are sure the basket contains the articles you want, you click on "Order" and, after completing the form with the requested details, go directly to the cash desk and pay for the purchased products.
How can I display the contents of the basket?
By clicking on "basket" in the menu. Immediately a list will appear of all products you have purchased so far. At the bottom of the page you find the options "Update Basket", "Empty Basket" and "Order".
Can I put several garments from different collections in the basket?
Yes, the site is organised to allow you to purchase several products at the same time, from whatever collection, but there is a maximum of 15 garments per order.
How do I know whether the order has been accepted or not and whether the products I want have been included or not?
Kappastore.com will send you an order confirmation via e-mail when the payment procedure has been concluded, with a survey of all articles ordered.
Can I check out the situation with regard to the shipment?
Only if the carrier offers web tracker service. By logging on to the carrier’s site you can monitor the shipment’s situation. Our customer service is however always on hand to provide assistance at customer@kappastore.com.
What about credit card security?
To ensure total security, credit card details are transferred directly by you encrypted to a secure bank server and from here to authorised circuits through a proprietary system.
What does that mean?
First of all it means a direct link with the bank system and consequently that you don’t have to load any authentication or plug-in certificate on your computer. All you need is a standard browser.
How do I pay to Kappastore.com?
By credit card (Visa, Mastercard,America Express, Diners Club) only.
For more details, we would like to refer to payment and dispatch in the
help section.
The approval procedure will start immediately after order dispatch through the Web. Once confirmation of charge authorisation has been received, Kappastore.com will execute the order.
When will my credit card be charged ?
The operation is recorded by your bank on the same day as purchase is made.
Like all payments made by credit card, on the first week of each month you will receive a statement of the previous month’s purchases to be charged all together at a fixed rate of exchange, whatever the day the purchase was actually made.
Do I need a specific browser to purchase from Kappastore.com on line?
No, the site is optimized for Microsoft Internet Explorer 4.0 and subsequent versions and for 640x480 pixel viewing.
When a message appears saying the page has expired, what should I do?
You have to replace the order because the time at disposal to make the order has expired and the system has automatically canceled all data.
Legal Notice Kappa, Robe di Kappa,Jesus Jeans, People on the move and GARATM  are registered trademarks and distinctive marks of Basic Trademarks S.A.
COPYRIGHT:
The contents of this site (text, graphic elements, images,
sounds, software, lists and data banks etc,) and the way the contents is presented and designed are the exclusive property of Kappa Italia S.P.A. and are protected by Italian and international law, especially those on copyright.
The contents of this site can be used to purchase Megastore on-line products.
Reproduction of the contents of this site is authorised, except for sales purposes, as long as the source is quoted.
DISCLAIMER:
No liability can be accepted for any errors or omissions in this site and we reserve the right to make changes at any time. No guarantee can be given on the correctness of the information on this site and no liability can be accepted for damage ensuing from the use of the information on this site.How To Contact Kappastore Kappastore.com is open around the clock, 7 days a week, 365 days a year and can be conveniently visited from your home.
Our Customer service is open on weekdays from Monday to Friday between 9.00 am and 6.00 pm.
Our fax is:0039/011/2617595
or you can contact us much faster by e-mail customer@kappastore.com
For details of order processing, always quote the order number.
Send us your request, a member of our customer service staff will be pleased to help you.
Law 675/96 Law No. 675 of December 31, 1996: Protection of persons and other entities in the processing of personal data, published in the Official Gazette No. 5 of January 8, 1997 - Ordinary Supplement No. 3
Sec. 13 - Data subject’s rights
Concerning the processing of personal data, the data subject has the right:
- to know, by free access to the register required pursuant to Section 31, paragraph 1, letter a), if personal data relating to him are being processed;
- to be informed about the elements indicated in Section 7, paragraph 4, letters a), b), and h);
- to obtain without delay from the controller:
- confirmation as to whether or not personal data relating to him exist, even if not yet recorded, and communication in intelligible form of these data and their origin and of the logic and purpose on which the processing is based; this request may be repeated no less than once every ninety days, unless there are justified reasons for greater frequency;
- deletion, conversion into anonymous form, or blocking of data that are processed in violation of the law, including those data whose archiving is unnecessary in regard to the purposes for which they were collected or subsequently processed;
- updating, rectification or, if desired, addition of data;
- certification that the operations described at points 2) and 3) and their content have been brought to the attention of those individuals to whom these data have been reported or distributed, unless compliance with this requirement is impossible or entails commitment of a quantity of resources disproportionate to the right protected;
- to disallow, wholly or partially, and for legitimate reasons, processing of the personal data regarding him, even if they are pertinent to the purposes of the gathering of such data;
- to disallow, wholly or partially, processing of personal data regarding him for communicating commercial information, sending advertising or direct sales materials, or performing market research or interactive commercial communications, and to be informed by the controller of the data that he can exercise this right freely, before the data are communicated or distributed.
For each request made pursuant to paragraph 1), letter c), number 1) above, the data subject may be asked, if it is not confirmed that data pertaining to him exist, to pay a contribution to the expenses, not to exceed the amount of costs actually sustained, pursuant to the procedures and within the limits set by the regulation provided under Section 33, paragraph 3.
When the rights set forth in paragraph 1 regard the personal data of deceased persons, these rights may be exercised by anyone who has an interest in doing so.
When exercising the rights set forth at paragraph 1, the data subject may grant a written proxy or power of attorney to individuals or associations.
The regulations governing the professional confidentiality of journalists remain unaltered only in regard to their sources of information.
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